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RETURNS.

General Policy

Thank you for supporting DoodleMood Art. I hope you are happy with your purchase. If you need to return an eligible item, or your order arrives damaged or incorrect, please contact me using the information below.

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Limited Edition Art Prints & Original Artworks

All limited edition art prints are signed and numbered. 

  • You may return your print by notifying me within 14 days of receiving it. You then have another 14 days to send it back. 

  • The print must be returned unused, undamaged and securely packaged.

  • For change-of-mind returns, you are responsible for the return postage. A tracked and insured service is recommended.  

  • If your print arrives damaged or incorrect, please contact me as soon as possible with your order number and clear photographs of the issue.

  • Damaged or incorrect prints will be replaced or refunded, and reasonable return postage costs will be covered.

  • Refunds will be returned to the original payment method within 14 days of receiving the returned print or evidence that it has been sent.

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Canvas Prints & Merchandise

Canvas prints are produced to order and sent directly by a trusted print partner.

  • You may return a standard canvas print by notifying me within 14 days of receiving it. You then have a further 14 days to return it.

  • Please contact me before returning your canvas or merchandise so I can provide the correct return instructions. Do not send it directly to the production address.

  • For change-of-mind returns, the canvas must be unused and undamaged. You are responsible for the return postage.

  • If your item arrives damaged, faulty or does not match the agreed details, please contact me as soon as possible with your order number and clear photographs of the item, packaging and shipping label. 

  • A damaged, faulty or incorrect item will be replaced or refunded at no additional cost. Please do not return it unless requested.

  • Personalised canvas prints cannot be returned because of a change-of-mind.

  • Refunds will be returned to the original payment method within 14 days of receiving the returned canvas or evidence that it has been sent.

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Commissions & Personalised items

Commissioned artworks and customised jackets are created specifically for you using details agreed before work begins.

  • These items cannot be returned, exchanged or refunded because of a change of mind.

  • Please check all agreed details, measurements and sizing carefully before confirming your order.

  • If you need to cancel before work has begun, please contact me immediately. Any refund will depend on whether materials have already been ordered or work has started.

  • If your item arrives damaged, faulty or does not match the agreed details, please contact me as soon as possible with your order number and clear photographs.

This policy does not affect your statutory rights.

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